Think about what normally happened during the last three months. Don't choose what should happen according to company policy — choose the answer closest to what actually happens in your business, unit or team.
When new urgent work comes while other work is already pending, what usually happens?
When two important jobs need the same people, money or equipment, how is the choice usually made?
When a problem does not clearly belong to one person or team, what usually happens?
When the owner, key manager or experienced person is unavailable, what usually happens?
When a customer asks when the work will be completed, how is the promised date usually decided?
How do you normally find out that work may not be completed on time?
When the same problem happens again and more than one person or team is involved, what usually happens?
Think about the last problem your team solved. What happened to the learning from it?
Think about the last new working method introduced at least two months ago. What is happening with it now?
When there is heavy pressure, a shortage or an urgent delivery, how is the work usually controlled?
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